Service & Support

We Service Everything We Sell — No Subcontractors, Ever

For Service Call

— Immediate response for major service interruptions

Your Service Is Important to Us

Advanced Telecom services all products we sell, and we never use subcontractors to service your account. Your business communications are too important to hand off to someone who doesn't know your system.

Installing quality products is the beginning to providing a reliable, trouble-free communications system and wiring network. Anyone can sell you a telephone system or install a wiring network — but if the products used are either inferior in quality, or provided by a manufacturer that might not be in business next year, your initial investment could be at risk. Proper installation is also a necessity for reliability and longevity. We only install quality.

Our Service Commitments

No Subcontractors

We service every product we sell using our own factory-trained technicians — never third-party subcontractors. You get the same team that installed your system.

Rapid Response

We respond quickly to correct whatever issues are affecting your service, and always respond immediately for major interruptions — often same day for other less impacting troubles.

Full Parts Inventory

We maintain a complete inventory of equipment to service most situations that arise, so our technicians can resolve issues on the first visit without waiting for parts.

Factory-Trained Technicians

Our technicians are factory trained and certified to diagnose and correct issues quickly and correctly — minimizing downtime for your business.

Quality-Only Installations

We only install products from reputable manufacturers with proven track records. This means fewer service calls and a longer life for your investment.

Serving DFW Since 1984

Over 40 years of experience servicing business communications systems in the Dallas-Fort Worth metroplex means we've seen it all — and we know how to fix it.